Privacy Policy
1. Introduction
freshOk ("we," "our," or "us") operates the website freshok.in and freshOk retail stores. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our SaaS platform, or shop at our stores.
By using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, delivery address when you contact us, sign up, or place an order.
- Business Information: Company name, store details, procurement data when you use our SaaS platform.
- Usage Data: Pages visited, time spent, browser type, device information, IP address when you browse our website.
- Transaction Data: Purchase history, order details, payment information when you shop at our stores or through our platform.
- Communication Data: Messages, emails, or enquiries you send to us.
3. How We Use Your Information
We use collected information to:
- Process and fulfil orders and deliveries.
- Provide, maintain, and improve our SaaS platform and services.
- Respond to your enquiries and provide customer support.
- Send relevant updates, offers, and communications (with your consent).
- Analyse website usage to improve user experience.
- Comply with legal obligations and enforce our terms.
4. Information Sharing
We do not sell your personal information. We may share information with:
- Service Providers: Third-party vendors who assist in website hosting, payment processing, logistics, and analytics — bound by confidentiality agreements.
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
We do not share your personal data with advertisers or third-party marketers.
5. Data Security
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies
Our website may use cookies and similar technologies to enhance your browsing experience. Cookies help us understand website usage and improve our services. You can manage cookie preferences through your browser settings.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.
8. Your Rights
You have the right to:
- Access, correct, or delete your personal information.
- Withdraw consent for marketing communications at any time.
- Request a copy of the data we hold about you.
To exercise any of these rights, contact us at pawan@freshok.in.
9. Data Retention
We retain personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
10. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance.
12. Contact Us
If you have any questions about this Privacy Policy, contact us at:
freshOk
Plot 25, Near Conscient Mall, Sector 103, Gurugram, 122006
Email: pawan@freshok.in